In order to protect the rights of customers and ensure efficient order processing, we provide cancellation services. The relevant policies are as follows:

1. Cancellation Window

Customers may request an order cancellation only before the order enters the shipping process.
Once an order has been shipped, it cannot be cancelled.

2. How to Request Cancellation

To request a cancellation, please contact us at contact@greetrclothes.com and provide:

• Order number

• Customer name

• Contact information

The application will be reviewed and processed within 24 hours.

3. Cancellation Confirmation

An order is considered successfully canceled only after approval by our customer service team.
If the order is still in “pending” or “not yet shipped” status, it will be canceled with no charges incurred.

4. Orders Already Shipped

If the order has already been dispatched, cancellation can no longer be processed.
In such cases, customers may apply for a return after receiving the package, following our return policy. Return shipping costs will be covered by us.

5. Duplicate or Incorrect Orders

If you placed the wrong size, address, or submitted a duplicate order, please contact us as soon as possible.
As long as the order has not been shipped, we will assist with cancellation and prevent unnecessary costs to the customer.

Company Information

Company Name: GREENWOOD TRADING LLC
Address: 120 N Eagle Creek Dr Ste 321, Lexington, Kentucky 40509, USA
EIN (Tax ID): 39-4129082
Email: contact@greetrclothes.com
Phone: +1 (859) 217-5207
Business Hours: Monday to Friday, 8:00 AM – 6:00 PM (UTC-5)
Response Commitment: We reply to all email inquiries within 24 hours.